General Fraud/scam in cab-ride hailing online app

[Cryptonian]

Can you think of a solution to the following fraud/scam in cab-ride hailing online app?

For the sake of explanation I will use following acronym:

CRHOA: Cab-Ride Hailing Online App

Cab driver picked the passenger, forced to cancel the CRHOA booking midway but continued the ride without CRHOA (ie. with CRHOA booking cancelled) and then grossly overcharged.

Did you get my point?

After the customer booked on CRHOA, the cab driver arrived. The customer sits in the cab and the driver begins the journey. When about 15-20% of the total journey distance is covered, the cab driver forces the customer to cancel the booking by speaking in a loud intimidating voice. If the customer had asked to stop the cab, obviously the driver would have refused and continued driving. Since the booking was cancelled, the business was done on the cab driver's personal basis. And the fare that the driver charged was exorbitant.

Can you think of a technical solution to this particular scam/fraud?

The customer support of CRHOA company won't entertain any complaint because the booking done by using CRHOA was cancelled.

The driver was an intimidating and persistent goon. Anyway, even if he was not a goon, does the customer pay for a peaceful ride or does he pay for a quarrel with the cab driver over whether or not to cancel the booking?

The real culprit are the lot at customer support who don't address valid complaints made by customers. Actually they may be collaborating with such drivers in doing these scams.

You may ask, "Since the booking was cancelled, what's the evidence of the scam?"

Not exactly evidence but a clue that the scam may indeed have happened: Digital payment made to the cab driver.

But the customer support aren't using the feedback to weed out unscrupulous drivers.

There should be an OTP to end the trip also.
Haramiyo ka game FINIS.

For driver's safety from scumbag customers, the app should track the current location of customer.

 

[Lulldapull]

Man every single uber ride in the US or the G-7 is recorded for all manners of dispute settling or the recording of incidents or criminal activity.

If the uber don't got a working cctv camera then my suggestion would be to avoid this taxi service.

 

[Bagheera0084]

Bengaluru woman jumps from moving auto after drunk driver takes wrong route, Namma Yatri responds

By HT News Desk
Edited by Anagha Deshpande
Jan 03, 2025 03:08 PM IST

The woman, who had booked the auto-rickshaw via the Namma Yatri app, was traveling from Horamavu to her home in Thanisandra.

A 30-year-old woman narrowly escaped harm on Thursday night in East Bengaluru when she made a decision to jump from a moving auto-rickshaw. The incident unfolded when she realized that the driver was veering off course, heading toward an unfamiliar destination despite her clear instructions.

Though the woman has not officially reported the incident to the authorities, her husband, Azhar Khan, shared the troubling experience on X (formerly Twitter), tagging the Bengaluru city police. In his post, he claimed that the driver was intoxicated at the time of the incident.

The woman, who had booked the auto-rickshaw via the Namma Yatri app, was traveling from Horamavu to her home in Thanisandra. She noticed something was wrong when the driver, instead of following the usual route, began heading toward Hebbal. After questioning him multiple times, she realized the driver was unresponsive to her requests to stop the vehicle.

According to her husband, the driver’s erratic behavior raised alarm bells, particularly as the woman noticed the driver’s red eyes and overall signs of intoxication. “When the vehicle reached Nagavara, the driver made a sudden turn towards a flyover that wasn’t part of the route,” Khan told Times of India.

Despite her repeated pleas for him to stop, the driver ignored her, prompting the woman to jump from the moving auto as it slowed down near the down ramp.

Fortunately, she did not sustain any injuries. However, the ordeal was far from over. After escaping the vehicle, the driver approached her, attempting to convince her to get back in, but she refused. She opted to pay for the ride online and hailed another auto to complete her journey home.

“This is a grave issue concerning women’s safety. If this can happen to my wife at 9 PM, imagine how many other women face similar situations while traveling late at night,” Khan said according to a report by TOI.

While the incident gained attention on social media, Namma Yatri responded with a direct message to Khan, thanking him for his time on the call and offering further assistance.

“Thank you for your time over the call, Azhar. Please DM us for further assistance on this”.

Though his wife initially feared the driver might retaliate, prompting her to hesitate in filing a complaint, the police contacted Khan after his social media post gained attention.

https://www.hindustantimes.com/cities/bengaluru-news/bengaluru-woman-jumps-from-moving-auto-after-drunk-driver-takes-wrong-route-namma-yatri-responds-101735895931312-amp.html

 

[Sharma Ji]

cool story, bro.

 

[Bagheera0084]

There should be an OTP to end the trip also.

Tell this to @Paitoo. He is not getting the point.