Saif
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Automation critical for reforming NBR
No wonder the country's tax regulator, the National Board of Revenue (NBR), could not so far set an enviable track record of performance. The reasons include red tape and graft. To this end, automation is being strongly suggested as a way of dealing with the issues. Understandably, as reporte
Automation critical for reforming NBR
No wonder the country's tax regulator, the National Board of Revenue (NBR), could not so far set an enviable track record of performance. The reasons include red tape and graft. To this end, automation is being strongly suggested as a way of dealing with the issues. Understandably, as reported, the parliamentary committee on the Ministry of Finance has rightly called for expediting the process of NBR automation to help curb corruption, reduce harassment and raise government revenue. The observation that merely identifying or punishing corrupt officials would not be enough is particularly important. In fact, corruption is sustained by opaque procedures, discretionary powers, endless movement of files and the helpless dependence of taxpayers on individual officers. So long as the process creates opportunities for bargaining over assessments, refunds, clearances and audits, replacing one dishonest official with another will hardly clean up the system. What is necessary is to remove the source of the malpractice by redesigning the procedure itself.
The urgency becomes clearer when the state of domestic revenue mobilisation is considered. Bangladesh's tax-to-GDP ratio is reportedly around 6.8 per cent, one of the lowest among comparable economies, while the government has to finance growing commitments involving health, education, infrastructure, social protection and debt servicing. Notably, the NBR collected about Tk 4.15 trillion against a target of Tk 5.03 trillion in FY26. Yet the revenue target for the current fiscal year has been set at Tk 6.04 trillion. Also, continued dependence on indirect taxes falls disproportionately on ordinary consumers and leaves the government without adequate fiscal space during major economic or natural emergencies. So, any ambitious revenue target cannot be achieved by exerting more pressure on the limited number of compliant taxpayers. The tax net has to be widened and leakages in this regard duly plugged. In this connection, the NBR's plans for integrated taxpayer profiles, third-party data matching, electronic audit selection, automated refunds and faceless assessments are steps in the right direction.
Automation, however, should not mean simply transferring an old, cumbersome paper procedure to a computer. The entire chain from registration and return submission to payment, assessment, appeal, refund and clearance needs end-to-end integration across the income tax, VAT and customs wings. Every decision should leave a time-stamped digital trail. Cases should be allocated through transparent risk criteria and any manual override should be recorded and independently reviewed. That would reduce the physical encounters in which bribes are demanded, speed up services and save businesses from repeated visits to tax offices. At the same time, taxpayers must have access to clear notices, online tracking, help desks and an effective grievance mechanism. Otherwise, an unresponsive portal may become another form of red-tapism. Data protection, cybersecurity and limits on officials' access are equally essential, since a vast tax database without adequate safeguards could expose citizens to new kinds of abuse.
But technology by itself cannot reform an organisation, the structure, incentives and working culture of which remain unchanged. The proposed organisational restructuring of tax administration should, therefore, clearly separate tax policymaking from revenue management, remove overlapping authority and make officers accountable for service quality as well as collection. The NBR will also require trained personnel in information technology, data analytics, forensic accounting and risk-based auditing, backed by a strong internal integrity framework. Implementation should follow a public, time-bound roadmap, with measurable targets for online services, reduced disposal time, fewer physical visits, automated refunds and expansion of the active taxpayer base. Independent audits and periodic disclosure of performance would help ensure that automation does not become another expensive project captured by vested interests. Therefore, the government must treat end-to-end NBR automation not as another information-technology project, but as a structural reform to remove the very processes through which corruption, harassment and revenue leakage thrive. Given the fiscal pressures confronting the country, completing that reform can no longer wait.
No wonder the country's tax regulator, the National Board of Revenue (NBR), could not so far set an enviable track record of performance. The reasons include red tape and graft. To this end, automation is being strongly suggested as a way of dealing with the issues. Understandably, as reported, the parliamentary committee on the Ministry of Finance has rightly called for expediting the process of NBR automation to help curb corruption, reduce harassment and raise government revenue. The observation that merely identifying or punishing corrupt officials would not be enough is particularly important. In fact, corruption is sustained by opaque procedures, discretionary powers, endless movement of files and the helpless dependence of taxpayers on individual officers. So long as the process creates opportunities for bargaining over assessments, refunds, clearances and audits, replacing one dishonest official with another will hardly clean up the system. What is necessary is to remove the source of the malpractice by redesigning the procedure itself.
The urgency becomes clearer when the state of domestic revenue mobilisation is considered. Bangladesh's tax-to-GDP ratio is reportedly around 6.8 per cent, one of the lowest among comparable economies, while the government has to finance growing commitments involving health, education, infrastructure, social protection and debt servicing. Notably, the NBR collected about Tk 4.15 trillion against a target of Tk 5.03 trillion in FY26. Yet the revenue target for the current fiscal year has been set at Tk 6.04 trillion. Also, continued dependence on indirect taxes falls disproportionately on ordinary consumers and leaves the government without adequate fiscal space during major economic or natural emergencies. So, any ambitious revenue target cannot be achieved by exerting more pressure on the limited number of compliant taxpayers. The tax net has to be widened and leakages in this regard duly plugged. In this connection, the NBR's plans for integrated taxpayer profiles, third-party data matching, electronic audit selection, automated refunds and faceless assessments are steps in the right direction.
Automation, however, should not mean simply transferring an old, cumbersome paper procedure to a computer. The entire chain from registration and return submission to payment, assessment, appeal, refund and clearance needs end-to-end integration across the income tax, VAT and customs wings. Every decision should leave a time-stamped digital trail. Cases should be allocated through transparent risk criteria and any manual override should be recorded and independently reviewed. That would reduce the physical encounters in which bribes are demanded, speed up services and save businesses from repeated visits to tax offices. At the same time, taxpayers must have access to clear notices, online tracking, help desks and an effective grievance mechanism. Otherwise, an unresponsive portal may become another form of red-tapism. Data protection, cybersecurity and limits on officials' access are equally essential, since a vast tax database without adequate safeguards could expose citizens to new kinds of abuse.
But technology by itself cannot reform an organisation, the structure, incentives and working culture of which remain unchanged. The proposed organisational restructuring of tax administration should, therefore, clearly separate tax policymaking from revenue management, remove overlapping authority and make officers accountable for service quality as well as collection. The NBR will also require trained personnel in information technology, data analytics, forensic accounting and risk-based auditing, backed by a strong internal integrity framework. Implementation should follow a public, time-bound roadmap, with measurable targets for online services, reduced disposal time, fewer physical visits, automated refunds and expansion of the active taxpayer base. Independent audits and periodic disclosure of performance would help ensure that automation does not become another expensive project captured by vested interests. Therefore, the government must treat end-to-end NBR automation not as another information-technology project, but as a structural reform to remove the very processes through which corruption, harassment and revenue leakage thrive. Given the fiscal pressures confronting the country, completing that reform can no longer wait.
































