Saif
Senior Member
- Joined
- Jan 24, 2024
- Messages
- 15,663
- Reaction score
- 7,935
- Nation

- Axis Group

Digital bank: The missed bus to the future
If digital banking were a cricket match, Bangladesh would still be warming up while Kenya and Ghana are already batting in the Super Over. The idea is simple: if a country wants to take banking to the unbanked, it must go where the unbanked actually live, outside traditional banking halls, far...
Digital bank: The missed bus to the future
If digital banking were a cricket match, Bangladesh would still be warming up while Kenya and Ghana are already batting in the Super Over. The idea is simple: if a country wants to take banking to the unbanked, it must go where the unbanked actually live, outside traditional banking halls, far away from the marble floors and token queues. Most African nations figured this out early.
Kenya allowed both banks and telecom operators to operate mobile money services. Today, M-Pesa handles transactions worth over 50 percent of Kenya's GDP. Nigeria opened its doors to Payment Service Banks, where telecoms and fintechs coexist. Even India, our giant next door, has over 300 million digital bank accounts thanks to a liberal ecosystem where banks, telcos, fintechs, and government platforms compete, collaborate, and irritate each other into innovation.
Bangladesh, meanwhile, is debating who should be allowed to innovate. On paper, we have the ambition to obtain a Digital Bank licence to expand financial inclusion. In reality, we tend to design policies around preferred players. During the previous regime, the digital bank initiative essentially circled around one player, Nagad, while bKash, the country's largest MFS provider with millions of users, was mysteriously sidelined. The process was so opaque that even Faluda would need a Freedom of Information request.
Today, as Bangladesh Bank reopens the process, experts suspect dรฉjร vu. The intention appears tilted toward bKash. Do not get me wrong, bKash absolutely deserves a Digital Bank licence. Their scale, governance, and track record speak for themselves. But if the goal is national financial inclusion, then the question should not be "Who is our favourite child?" but rather "How big is the family we want to build?"
And this is where telecom operators and other big players with similar capacity come in. Globally, every successful digital banking model rests on two pillars, connectivity and distribution reach. Telcos own both. They have the SIMs, towers, agents, and customer relationships that no bank, digital or otherwise, can match cost-effectively. In Kenya, Safaricom did not just support digital banking; it became digital banking. In Pakistan, JazzCash, backed by a telecom operator, serves nearly 40 million users. Even India's Airtel Payments Bank has over 40 million monthly transacting users.
Bangladesh, ironically, has three telecom operators, and they have been politely kept outside the MFS and digital banking sandbox for a decade. Meanwhile, our MFS pricing remains among the highest in the region. For instance, Bangladesh's cash out fees hover around 1.85 percent to 2 percent, compared to Pakistan's 0.5 percent to 1 percent, India's 0.65 percent, and Kenya's tiered rates that are significantly lower for small value transactions. Competition is not just good economics; it saves crores for the poor.
There is also the matter of deep pockets. Running a digital bank is not like launching an app, it is like building the Padma Bridge with a better user experience. You need capital, technology, risk management, cybersecurity, and the stamina to navigate regulatory paperwork that can outlive governments. Telcos and established MFS players have both the money and the muscles.
So here is the policy question that matters. Do we want a digital bank landscape that mimics our telecom duopoly, our political duopoly, and our cricket selection committee, or do we want real competition? If Bangladesh truly wants inclusion, transparency, and lower costs for citizens, the digital banking licence must be open to all credible players, banks, fintechs, and yes, telecom operators.
Otherwise, we risk ending up with the same old wine in a slightly shinier bottle, sold at a slightly higher cash-out fee.
The writer is the president of the Institute of Cost and Management Accountants of Bangladesh and founder of BuildCon Consultancies Ltd
If digital banking were a cricket match, Bangladesh would still be warming up while Kenya and Ghana are already batting in the Super Over. The idea is simple: if a country wants to take banking to the unbanked, it must go where the unbanked actually live, outside traditional banking halls, far away from the marble floors and token queues. Most African nations figured this out early.
Kenya allowed both banks and telecom operators to operate mobile money services. Today, M-Pesa handles transactions worth over 50 percent of Kenya's GDP. Nigeria opened its doors to Payment Service Banks, where telecoms and fintechs coexist. Even India, our giant next door, has over 300 million digital bank accounts thanks to a liberal ecosystem where banks, telcos, fintechs, and government platforms compete, collaborate, and irritate each other into innovation.
Bangladesh, meanwhile, is debating who should be allowed to innovate. On paper, we have the ambition to obtain a Digital Bank licence to expand financial inclusion. In reality, we tend to design policies around preferred players. During the previous regime, the digital bank initiative essentially circled around one player, Nagad, while bKash, the country's largest MFS provider with millions of users, was mysteriously sidelined. The process was so opaque that even Faluda would need a Freedom of Information request.
Today, as Bangladesh Bank reopens the process, experts suspect dรฉjร vu. The intention appears tilted toward bKash. Do not get me wrong, bKash absolutely deserves a Digital Bank licence. Their scale, governance, and track record speak for themselves. But if the goal is national financial inclusion, then the question should not be "Who is our favourite child?" but rather "How big is the family we want to build?"
And this is where telecom operators and other big players with similar capacity come in. Globally, every successful digital banking model rests on two pillars, connectivity and distribution reach. Telcos own both. They have the SIMs, towers, agents, and customer relationships that no bank, digital or otherwise, can match cost-effectively. In Kenya, Safaricom did not just support digital banking; it became digital banking. In Pakistan, JazzCash, backed by a telecom operator, serves nearly 40 million users. Even India's Airtel Payments Bank has over 40 million monthly transacting users.
Bangladesh, ironically, has three telecom operators, and they have been politely kept outside the MFS and digital banking sandbox for a decade. Meanwhile, our MFS pricing remains among the highest in the region. For instance, Bangladesh's cash out fees hover around 1.85 percent to 2 percent, compared to Pakistan's 0.5 percent to 1 percent, India's 0.65 percent, and Kenya's tiered rates that are significantly lower for small value transactions. Competition is not just good economics; it saves crores for the poor.
There is also the matter of deep pockets. Running a digital bank is not like launching an app, it is like building the Padma Bridge with a better user experience. You need capital, technology, risk management, cybersecurity, and the stamina to navigate regulatory paperwork that can outlive governments. Telcos and established MFS players have both the money and the muscles.
So here is the policy question that matters. Do we want a digital bank landscape that mimics our telecom duopoly, our political duopoly, and our cricket selection committee, or do we want real competition? If Bangladesh truly wants inclusion, transparency, and lower costs for citizens, the digital banking licence must be open to all credible players, banks, fintechs, and yes, telecom operators.
Otherwise, we risk ending up with the same old wine in a slightly shinier bottle, sold at a slightly higher cash-out fee.
The writer is the president of the Institute of Cost and Management Accountants of Bangladesh and founder of BuildCon Consultancies Ltd
































